Pilots and innovation

As well as providing Banking Hubs, we're working with a range of providers and communities to test new cash services. This will help us stay up to date with the latest innovations in the market and meet communities' needs as they change over time. 

Our 2023 pilots will start in 16 Post Offices, where we are introducing new services to support consumers and small businesses. The changes we're making will offer more private space to carry out transactions and less queuing time. The pilots will go live during May and June and will run for up to 12 months.