Community banker services

Select your Bank to see a summary of some of the main services they can support at a Banking Hub. Additional services may be available from your Community Banker. You should check with your Bank for more information.

Alternatively you can view a table which lists all banks and their services.

HSBC Community Banker service

Personal banking services
HSBC personal banking services
Withdraw cash from current account Yes – this can be done at the Post Office counter in the Banking Hub For more information visit Ways to bank | HSBC Yes
Deposit cash on current account Yes – this can be done at the Post Office counter in the Banking Hub For more information visit Ways to bank | HSBC Yes
Transfer money between current accounts Yes For more information visit Making payments | HSBC Yes
Make a payment: limits may apply Yes For more information visit Making payments | HSBC Yes
Manage card: Report a card lost or stolen, order a replacement card, order or reset PIN Yes For more information visit Lost or stolen card | HSBC and Card support - pin support | HSBC Yes
Help with or registering for online, app-based or telephone banking Yes For more information visit Ways to bank | HSBC Yes
Provide evidence of identity Yes For more information visit Help us identify you | HSBC Yes
Register a bereavement Yes For more information visit Bereavement support | HSBC Yes
Add / remove a third-party mandate to / from current account Yes For more information visit Third party mandate | HSBC Yes
Add / remove a Power of Attorney to / from my current account Yes For more information visit Power of Attorney | HSBC Yes
Disclose additional needs and discuss support solution Yes For more information visit Accessibility | HSBC Yes
Fraud / scam support Yes For more information visit Security centre | HSBC Yes
Money management or Debt advice Yes For more information visit Money worries | HSBC Yes
Register a complaint Yes For more information visit Feedback and complaints Yes

Additional services may be available from your Community Banker. You should check with your Bank for more information

Retail - www.hsbc.co.uk/help/

Business banking services
HSBC business banking services
Withdraw cash from business account Yes – this can be done at the Post Office counter in the Banking Hub For more information visit Post Office for Business Customers | Business Banking | HSBC Yes
Deposit cash on my business account Yes – this can be done at the Post Office counter in the Banking Hub For more information visit Post Office for Business Customers | Business Banking | HSBC Yes
Transfer money between business accounts Yes – we can complete this with you on your own device and via telephone with our specialist team For more information visit EFT, BACS And Faster Payments | Business Banking | HSBC Yes
Make a payment: limits may apply Yes – we can complete this with you on your own device and via telephone with our specialist team For more information visit Payments - Products and Solutions | HSBC UK Yes
Manage card: Report a card lost or stolen, order a replacement card, order or reset PIN Yes – we can support you with this on your own device and via telephone with our specialist team For more information visit Contact Us - Business Banking | HSBC Yes
Help with or registering for online, app-based or telephone banking Yes – we can support you with this on your own device and via telephone with our specialist team For more information visit Ways to Bank - Products and Solutions | HSBC Yes
Provide evidence of identity Yes – we can complete this with you on your own device and via telephone with our specialist team Yes
Register a bereavement Yes – we can support you with this on your own device and via telephone with our specialist team For more information visit Bereavement Advice for Commercial Customers - HSBC Yes
Add / remove a third party mandate to / from business account Yes – we can support you with this via telephone with our specialist team For more information visit Account services | HSBC Yes
Disclose additional needs and discuss support solution Yes – we can support you to register this via telephone with our specialist team For more information visit Life and business events | HSBC Yes
Fraud / scam support Yes – we can support you with this on your own device and via telephone with our specialist team For more information visit Business Banking Fraud Centre | HSBC Yes
Money management or Debt advice Yes – we can support you with this via telephone with our specialist team For more information visit Money Worries | HSBC Yes
Register a complaint Yes – we can support you to register this on your own device and via telephone with our specialist team For more information visit Complaints | Business Banking | HSBC Yes

Additional services may be available from your Community Banker. You should check with your Banking Provider for more information.

Business -  Open a Business Bank Account | Business Banking | HSBC

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