Community banker services

Select your Bank to see a summary of some of the main services they can support at a Banking Hub. Additional services may be available from your Community Banker. You should check with your Bank for more information.

Alternatively you can view a table which lists all banks and their services.

Virgin Money Community Banker service

Personal banking services
Virgin Money personal banking services
Withdraw cash from current account Yes – this can be done at the Post Office counter in the Banking Hub For more information visit Banking in a Post Office | Virgin Money UK Yes
Deposit cash on current account Yes – this can be done at the Post Office counter in the Banking Hub For more information visit Banking in a Post Office | Virgin Money UK Yes
Transfer money between current accounts Yes – we can complete this with you on your own device and via telephone with our specialist team For more information visit Current Account App and Internet Banking Questions | Virgin Money UK Yes
Make a payment: limits may apply Yes – we can complete this with you on your own device and via telephone with our specialist team For more information visit Current Account App and Internet Banking Questions | Virgin Money UK Yes
Manage card: Report a card lost or stolen, order a replacement card, order or reset PIN Yes For more information visit Current account help | Virgin Money UK Yes
Help with or registering for online, app-based or telephone banking Yes – we can support you with this on your own device and via telephone with our specialist team For more information visit Current Account App and Internet Banking Questions | Virgin Money UK Yes
Provide evidence of identity Yes – we can complete this with you on your own device For more information visit Upload Your Documents | Virgin Money UK Yes
Register a bereavement Yes – we can support you with this on your own device and via telephone with our specialist team For more information visit Bereavement | What to do when someone dies | Virgin Money UK | Virgin Money UK Yes
Add / remove a third-party mandate to / from current account No – but we can signpost you to branch / online / telephone support For more information visit Power of attorney and third-party access | Virgin Money UK No
Add / remove a Power of Attorney to / from my current account Yes – we can support you to register this on your own device and via telephone with our specialist team For more information visit Power of attorney and third-party access | Virgin Money UK Yes
Disclose additional needs and discuss support solution Yes For more information visit Your support | Virgin Money UK Yes
Fraud / scam support Yes For more information visit Staying safe online | Virgin Money UK Yes
Money management or Debt advice Yes For more information visit Tips to manage your money | Cost of living | Help & Support | Virgin Money UK Yes
Register a complaint Yes For more information visit Complaints | Virgin Money UK Yes
Business banking services
Virgin Money business banking services
Withdraw cash from business account Yes – this can be done at the Post Office counter in the Banking Hub For more information visit Banking in a Post Office | Virgin Money UK Yes
Deposit cash on my business account Yes – this can be done at the Post Office counter in the Banking Hub For more information visit Banking in a Post Office | Virgin Money UK Yes
Transfer money between business accounts Yes – we can complete this with you on your own device and via telephone with our specialist team For more information visit Business Internet Banking | Online Banking | Business | Virgin Money UK Yes
Make a payment: limits may apply Yes – we can complete this with you on your own device and via telephone with our specialist team For more information visit Business Internet Banking | Online Banking | Business | Virgin Money UK or and commercial-customers-useful-contacts-factsheet.pdf (virginmoney.com) Yes
Manage card: Report a card lost or stolen, order a replacement card, order or reset PIN Yes For more information visit What should I do if my business debit mastercard is lost or stolen? (virginmoney.com) Yes
Help with or registering for online, app-based or telephone banking Yes – we can support you with this on your own device and via telephone with our specialist team For more information visit Business Internet Banking | Online Banking | Business | Virgin Money UK Yes
Provide evidence of identity Yes – we can complete this with you on your own device For more information visit Clydesdale & Yorkshire Bank Commercial Form (cbonline.co.uk) Yes
Register a bereavement Yes – we can support you with this via telephone with our specialist team Yes
Add / remove a third party mandate to / from business account Yes – we can support you with this via telephone with our specialist team For more information visit Business-Debit-Card-Application-Form.pdf (virginmoney.com) and Business contact information | Contact us | Virgin Money UK Yes
Disclose additional needs and discuss support solution Yes For more information visit Your support | Virgin Money UK Yes
Fraud / scam support Yes For more information visit commercial-customers-useful-contacts-factsheet.pdf (virginmoney.com) Yes
Money management or Debt advice Yes – we can support you with this on your own device and via telephone with our specialist team For more information visit Business | Business Money Worries | Business | Virgin Money UK Yes
Register a complaint Yes For more information visit Something has gone wrong with my Business Current Account, how do I complain? (virginmoney.com) Yes

Additional services may be available from your Community Banker. You should check with your Bank for more information - Banking Hubs | Virgin Money UK | Virgin Money UK

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